Privacy Notice
My Counselling and Psychotherapy Services
is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to
the responsible and secure use of your personal data.
I have a legitimate interest in processing personal data in order to provide counselling and
psychotherapy services. The purpose of this statement is to let you know what personal information
I collect and hold, why I collect this data, how long it is kept and your rights over your personal data.
Information about you
I collect personal information from you when you enquire about my counselling services in order to
set up an initial appointment. This information includes contact details, your availability, when you
attended sessions and other relevant personal information. Once a client finishes counselling, all
data regarding their counselling is stored securely in a password protected file for 5 years and then
destroyed.
My use of this information
Your personal information will be used only to provide you with my services and to give you
information relating to my services. This may include sharing information with my supervisor on
occasions, as I am obliged to maintain a safe and ethical working practice. My supervisor and I
adhere to the same ethical framework as set out by the BACP.
I will not share your personal details with any other person or organisation without your knowledge
and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or
a perceived risk of harm. A breach of confidentiality is when a person shares information with
another in circumstances where it is reasonable to expect that the information will be kept
confidential.
Security
I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give
me.
Communication Security
Communications in connection with this service may be sent by e-mail or text. For ease of use and
compatibility, communications will not be sent in an encrypted form unless you require it and give
me permission to communicate with you in that way. E-mail, unless encrypted, is not a fully secure
means of communication. Whilst I endeavour to keep my communications protected against viruses
and other harmful effects, I cannot bear responsibility for all communications being virus-free.
Your rights over your personal data
If you would like to see the information I hold about you, or would like to correct, update or delete
any records, please email me at SusanLeeCounselling@rgmail.com
If you have any concerns about my use of your data, please contact me directly, but if these are not
resolved to your satisfaction, you may choose to contact the ICO.